Parent Zone

Frequently asked questions

Financial Assistance

Is financial assistance available to cover gymnastics tuition fees?


Yes! There are a couple organizations in town that assist with recreational sport expenses. You can find information on both of these programs by contacting Sport Yukon:

Sport Yukon's Kids Recreation Fund (KRF)
Canadian Tire Jumpstart Program




I'd like to pay using KRF or Jumpstart, how can I register?


Yes! If your child will be accessing the KRF or Jumpstart program for payment, just give us a call to register at 867-668-4794.




My child is a team program gymnast, what funding assistance is available?


Once joining a Team program, there are a couple more potential funding opportunities:

Kids Rec Fund (Up to $500)
Jumpstart for Kids (Up to $300)
Yukon Gymnastics Association Bursary Program (Up to $350 - 3 bursarys available)
Yukon Gymnastics Association Travel Reimbursment (Amounts vary - Travelling team eligible only)
Yukon High Performance Athlete Assistance funding (Minimum JO 8+ gymnasts and higher only)





Refund Policies

My child attended the first class and we realized they're not ready for this class, what are our options?


Yes! We understand that this sometimes happens with little ones, here are your options:

Members requesting to withdraw from their class either before the start of the class, or immediately after the first class is completed, will be given a full refund of their class fee excluding a $20.00 administrative fee. Refunds are only given on class fees; membership fees are non-refundable.

Example: If your child isn't ready for this class or disliked the class after their first practice, a full refund minus a $20 admin fee and the $35 non-refundable insurance fee will be issued. If your class is $140.00 and you pay $35 Membership Fee your total bill would be $175.00. If you cancel your class before the start of the second class date, you will receive a refund of $120.00 (As we take a $20.00 admin fee, and the membership fee is non-refundable).
Members requesting to withdrawal from their class after more then one class has begun, whether they attend or not, will not be issued a refund or credit.

All refunds must be approved and issued under the direction of the Executive Director, Kimberly Jones.




My child is registered for Competitive Gymnastics and would like to withdraw, what are my options?


We require a minimum of 30 days written notice for all withdrawals from team and competitive gymnastics programs.




My recreational child is ill and cannot make it the rest of the session, what are my options?


We are sorry to hear your child is ill or injured. We will happily credit the amount remaining for the class for future use with a doctors note stating the child will be unable to make it for the remainder of the session due to medical reasons. Please e-mail medical withdrawals to Alysia at [email protected]




My child is registered for Competitive Gymnastics and has an injury or illness exceeding 4 weeks recovery and cannot attend practice at all during that time, what are our options?


You need to contact Kim to review your case; please e-mail her at [email protected] Situations are handled on a case-by-case basis at the discretion of the head coach.




We want to withdraw from Camp for non-medical reasons, what are our options?


Refunds for camp fees are available if submitted, in writing to [email protected], on or before May 24th, 2021. Memberships ($35), service fees, and administrative fees ($20) are non-refundable at all times. Your camp was final sale after May 24th, 2021, no refund or credit options are available to you.




We need to withdraw from camp due to medical reasons. What are my options?


Medical refunds with a doctor's note will be accepted up to 4:00 pm on the Friday prior to the first day of the participants scheduled camp. (eg. Must contact our facility by 4 pm June 25th for a program starting on June 28th) If the Polarettes facility is closed due to Covid-19, we will CREDIT all remaining classes for future use to your account. The $35.00 Membership Fee and Service fees are non-refundable.




I'd like to switch my child into another class, is this possible?


If we're able to accomodate a last-minute class switch, you will have to call us at 867-668-4794. We do not make last minute changes via e-mail, please call us and we're happy to see what we can do.




What is the Summer Camp Refund Policy?


Refunds for camp fees are available if submitted, in writing to [email protected], on or before May 24th, 2021. Memberships ($35), service fees, and administrative fees ($20) are non-refundable at all times.

Medical refunds with a doctor's note will be accepted up to 4:00 pm on the Friday prior to the first day of the participants scheduled camp. (eg. Must contact our facility by 4 pm June 25th for a program starting on June 28th)





TrueSport

Is Polarettes a Truesport Member?


True Sport Polarettes Gymnastics Club is proud to announce that we are a TRUE SPORT space!

We create our programs and train our athletes with the following principles in mind:





Complaints & Concerns

I have a complaint/concern about the gymnastics facility or it's programming, who can I contact?


We're sorry to hear you're not 100% satisfied with your experience at our facility, we'd be happy to listen to your concerns, please contact our office at 867-668-4794 or e-mail us at [email protected]





Contact Information

My child wants to join the gymnastics team, who can I contact for an assessment?


Please contact Stephanie Caron, Developmental Coordinator at 867-668-4794 or [email protected]




Who can I contact for registeration or general information?


Our office administator would be happy to help you.

Alysia Hornblower
867-668-4794 [email protected]




Who can I contact for business inquiries, complaints, concerns, fundraising opportunities, funding opportunties or other requests?


Contact our Executive Director, Kimberly Jones 867-668-4794 [email protected]





Wait list

I'm on the waitlist, how will I be contacted?


If a spot opens up we will automatically register the first person on the waitlist, and then personally call you and/or e-mail you to make you aware of the space. You will then have 24 hours to make payment and secure your spot, or we will deregister you and offer the spot to the next person on the waitlist.





Memberships

Why do participants require an annual membership to your club?


All class participants and users of the club require a membership for a few reasons:

- Membership covers the participants personal insurance in case of an accident
- Membership covers the participants membership (mandatory) with our Sport Governing bodies; Yukon Gymnastics, Gymnastics BC, and Gymnastics Canada. These bodies provide us with services such as providing our staff with safety and sport specific training, providing competitions, insurance, policies, and support for our sport.
- Membership ensures your voice can be heard by our Board of Directors. We are a not-for-profit and our members having voting rights (one per family) at our Annual General Meeting





get in touch

We'd love to hear from you

Call the gym: 867-668-4794 
E-mail us: [email protected]

Social: @polarettes

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