Parent Zone

Frequently asked questions

Financial Assistance

Is financial assistance available to cover gymnastics tuition fees?


Yes! Helping our community members have access to gymnastics classes is a huge priority at Polarettes Gymnastics Club. We are happy to offer a couple possible solutions for families needing financial assistance:

Sport Yukon's Kids Recreation Fund (KRF)
Canadian Tire Jumpstart Program




I'd like to pay using KRF or Jumpstart, how can I register?


No problem, if your child will be accessing the KRF or Jumpstart program for payment, just give us a call to register at 867-668-4794.




My child is a competitive gymnast, what funding assistance is available?


Please contact Kim at [email protected] for information and details about competitive gymnastics funding opportunities or visit the Competitive Parent Portal for details.





Refund Policies

My child attended the first class and we realized they're not ready for this class, what are our options?


Recreational Programs Refund Policy
Modified and approved by the Board of Directors October 4th, 2016

Members requesting to withdrawal from their class either before the start of the class or immediately after the first class is completed will be given a full refund of their class fee excluding a $20.00 administrative fee. Refunds are only given on class fees; membership fees are non-refundable.

Example: If your child isn't ready for this class or disliked the class after their first practice, a full refund minus a $20 admin fee and the $35 non-refundable insurance fee will be issued. If your class is $140.00 and you pay $35 Membership Fee your total bill would be $175.00. If you cancel your class before the start of the second class date, you will receive a refund of $120.00 (As we take a $20.00 admin fee, and the membership fee is non-refundable).
Members requesting to withdrawal from their class after more then one class has begun, whether they attend or not, will not be issued a refund or credit.

All refunds must be approved and issued under the direction of the Head Coach, Kimberly Jones.




My child is registered for Competitive Gymnastics and would like to withdraw, what are my options?


We require 30 days written notice for all withdraws from competitive gymnastics programs. Please contact Kim directly at [email protected]




My recreational child is ill and cannot make it the rest of the session, what are my options?


We will happily credit the amount remaining for the class for future use with a doctors note stating the child will be unable to make it for the remainder of the session due to medical reasons. Please e-mail medical withdrawals to Alysia at [email protected]




My child is registered for Competitive Gymnastics and has an injury or illness exceeding 4 weeks recovery and cannot attend practice at all during that time, what are our options?


You need to contact Kim to review your case; please e-mail her at [email protected]l.com. Situations are handled on a case-by-case basis at the discretion of the head coach.




We want to withdraw from Camp for non-medical reasons, what are our options?


Your camp was final sale, no refund or credit options are available to you.




We need to withdraw from camp due to COVID-19 or medical reasons. What are my options?


COVID-19 | Cancellations, credits, and medical withdrawals
Your child will be sent home if they have any of the following symptoms: Fever, cough, difficulty breathing, signs of illness, or recently travelled outside of Yukon. Parents will be required to immediately come pick up their sick child and remove them from camp as per the Yukon Health camp guidelines. In the case we send the child home and they cannot return for the rest of the week; the remaining days will be credited to your account. Example: Staff sends child home part way through Wednesday; you will receive a credit for Thursday and Friday. Refunds are available by specific request; a medical note may be required.
If your child has critical health conditions making them high risk for COVID-19 we recommend that you do not send them to camp if possible. If not possible, please make sure that ALL health condition symptoms are detailed in the medical questionnaire form and their camp leader is informed.
If your child does not pass their morning health questionnaire with you, and you must keep them home for the day, you will be credited for the number of missed days. Refunds are available by specific request; a medical note may be required.
If your child is sick and you must withdrawal them from camp for the entire week at the last second, we will credit your account for future use. Refunds are available by specific request; a medical note may be required.
In the case that Polarettes must shut down the camp due to Yukon Health guidelines, COVID-19 mandated shut down, OR due to lack of staff caused by an illness outbreak, refunds will be automatically processed.
The $35.00 Membership Fee is non-refundable once a child has attended even one class, camp, or Polarettes activity. No exceptions.





TrueSport

Is Polarettes a Truesport Member?


True Sport Polarettes Gymnastics Club is proud to announce that we are a TRUE SPORT space!

We create our programs and train our athletes with the following principles in mind:





Complaints & Concerns

I have a complaint/concern about the gymnastics facility or it's programming, who can I contact?


We're sorry to hear you're not 100% satisfied with your experience at our facility, we'd be happy to listen to your concerns, please contact our Executive Director and Head Coach, Kimberly Jones at 867-668-4794 or e-mail her at [email protected]





Contact Information

Who can I contact for a Competitive Assessment?


Please contact Stephanie Caron, Developmental Coordinator at 867-668-4794 or [email protected]




Who can I contact for registeration or general information?


Our office administator would be happy to help you.

Alysia Hornblower
867-668-4794 [email protected]




Who can I contact for business inquiries, complaints, concerns, fundraising opportunities, funding opportunties or other requests?


Contact our Executive Director, Kimberly Jones 867-668-4794 [email protected]





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